Now Hiring - Healthcare Business Development Representative (PNW Region Remote) in Portland, OR

** Pacific North West Region - Remote Business Development Representative **

Palm Springs Treatment Center dba Michael’s House, The Addictions Division of UHS, Inc. is the premier provider of integrated treatment for co-occurring addiction and mental health concerns, offering residential and outpatient services nationwide. At each facility, we focus on patient-centered care and an individualized approach, upholding a high standard of innovative treatment and compassionate attention to each patient’s needs. We are committed to providing evidence-based treatment for individuals with co-occurring disorders through clinical services, education and research. Our purpose is to create lifetime relationships for long-term recovery. Everything we do is designed to support recovery in a comprehensive way, addressing the needs of the whole person—physically, emotionally, mentally and spiritually. We provide the foundation, you build the life.

Michael’s House is currently seeking a Business Development Representative. Business Development Representative reports to the Business Development Director and serves as the liaison between the facility, the community, and referring individuals or organizations. The Business Development Representative is responsible for creating a demand for the facility’s services through the effective application of ethical marketing principles and sales methods. Schedule is based on departmental and facility needs and may include day, evening, weekend and holiday hours, as directed by the Business Development Director.

The ideal candidate will have the ability to inspire our clients’ confidence in both our staff and the MH Model of Treatment by exhibiting a high level of both knowledge and compassion. Do you have a passion for working with patients with co-occurring disorders and chemical dependence? Do you want to be part of a team of highly skilled individuals, driven by the desire to help people, through facilitating life-changing recovery? Do you get excited about the chance to make a difference by serving as a Brand Ambassador to Michael's House? If so, then you could be the perfect addition to our team! This position will be located at UHS facility, Michael’s House, located in Palm Springs, California.

Benefits include:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Education and Student Loan Reimbursement
• Career development opportunities within UHS and its 300+ Subsidiaries!

#fullyremote

Qualifications
Essential Duties and Responsibilities

Account Management:

• Effectively demonstrate and implement Sales Excellence and Service Recovery standards.
• Acts as liaison between the facility and referral sources and implements service-oriented action plans responsive to referral source needs, serves as a resource and representative to the community and, conducts facility tours to key stakeholders.
• Attends and actively participates in the Business Development team meeting and provides appropriate marketing reports, updates, and Service Recovery opportunities to the Senior Business Development Representative and facility leadership on a timely basis.
• Maintains documentation of assigned top accounts, key contacts, planning reports, client profiles, competitive profiles, and updates as required by Senior Business Development Representative.
• Builds and maintains positive and productive relationships with existing referral sources and shows ability to identify additional referral sources.
• Effectively maximizes field-based time while maintaining a daily average of 8-10 individual, face-to-face contacts with assigned referral sources concerning facility programs, philosophies of treatment, and clinical outcomes and satisfaction data.
• Demonstrates ability to develop and communicate appropriate sales messaging for each program offered and for each target audience.
• Demonstrates skills in identifying and building a strategic sales plan for existing and potential referral sources within assigned territory and target markets; effectively incorporates relevant research findings in identifying contacts.
• Assesses, develops and implements sales activities, as approved by the Lead Business Development Representative, to achieve maximum market penetration among assigned accounts and to identify potential accounts in targeted market segments.
• Daily monitors referral inquiries and admissions statistics. Conducts an ongoing analysis to insure appropriateness and effectiveness of weekly sales action plans.
• Maintains current awareness of industry and anticipates changes or trends in target market and utilizes this information in developing and modifying weekly sales action plans, as well as providing recommendations to overall business development planning strategies.
• Facilitates positive, timely, and accurate communication. Encourages cooperation and utilizes problem-solving skills to build and secure relationships among the facility, the referral source, the patient, their family and the community.
• Responsible for maintaining up-to-date information in Salesforce, including documentation of daily contacts and accurate account information. The Business Development Representative will display proficiency in utilizing proprietary reports to appropriately plan sales activity.
• Completes all required reports and requests for information in a timely manner. This includes, but is not limited to expense reports, sales call plans and post-call follow-up reports.
• As required by Lead Business Development Representative or CEO and facility needs, participate in off-hours sales and community activities.
• Meets minimum BD activities, as assigned by CEO, including weekly face-to-face visits, follow-ups, lead-generation for new business, referrals and others.
• Maintains record of and tracks referrals made to the FRN Call Center or to Michael’s House Admissions Team.
• Engage in public speaking, social media and other activities, as assigned or requested, to position Michael’s House as a resource within the community.
• Meet target deliverables and productivity outcomes on a consistent basis.

Market/Program Knowledge:

• Develops and maintains comprehensive knowledge of each of the facility’s programs and services, the assessment process and, transportation services, if applicable.
• Develops and maintains a comprehensive knowledge of the facility’s admission criteria and exclusionary criteria as it applies all programs.
• Regularly attends in-services and program development meetings held by the clinical staff to remain informed of current program issues and programmatic changes or updates.
• Contributes to the knowledge of the status of UHS-facilities within the Southern California including programs, bed availability, SWOT, and go-to-market strategy.
• Maintains a demonstrable working knowledge of the target markets utilized for referrals, as well as comprehensive knowledge of the status of specific target markets.
• Develops and maintains relationships with key leadership and physicians at facility and includes them, as necessary, in sales activities and facility tours.

Qualifications

Education: High school diploma, GED or equivalent is required. Bachelor’s degree in marketing, business or related field is preferred. Additional, directly-related and verifiable experience (beyond the three-year minimum required below) may be evaluated on a case-by-case basis in lieu of a degree on a year-for-year basis.

Experience: At least three years of marketing and/or sales, referral development, account management, sales growth and/or physician relationship-building experience within a behavioral health or addiction treatment setting is highly preferred. A minimum of one year of such experience is required.

Licensure/Certification: Must possess a valid CA Driver’s License. Mental health licensure and/or Alcohol or Other Drug Certification in CA is preferred.

Travel: Able to Travel on short notice and when necessary execute trips that may be in excess of 4 nights a week away from home, incluing on occasion some weekends. Maximizes the use of other forms of communications (phone, email, correspondence, etc.) to minimize the use of resources and money associated with travel. Thwen applicable, usus discount airline travel and refrains from sing hotel and rental car vendors not approved by supervisor.

Expenses: Must have a personal credit card to purchase travel and misc. expenses incurred during the course of performing assigned duties. Accurately completes expense reports in a timely manner for reimbursement of all expenses approved by supervisor.

Knowledge: Demonstrable knowledge of behavioral health and addiction services marketplace, insurance plans, target markets and referral sources, psychiatric and chemical dependency treatment and, age-specific programming is highly preferred. Must possess demonstrated business development concepts, sales abilities, competency in computer usage, and excellent written and oral communication skills; knowledge of and skills in application of marketing and sales principles; creativity and flexibility; skills in data collection analysis and interpretation; record of adherence to deadlines; customer service skills; willingness to travel, including overnight travel as required.

Environmental Conditions: Possible exposure to psychiatric patients who may exhibit violent/aggressive behavior; potential exposure to communicable diseases, blood/body fluids and, other hazardous waste.

Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the functions of this job in a general office environment.

At-Will Employment: Michael’s House is an equal opportunity, at-will employer. Although this job description is intended to explain the responsibilities, duties and expectations of the position, no job description can include everything that may be required. This job description is also subject to revision or change at any time in the sole discretion of Michael’s House.

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote